Customer Support

Email us on support@zutec.com or use the following Contact Form:

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Frequently Asked Questions

A: Zutec Platform is a cloud based database application used to provide the user with a complete overview of all project information across all phases of the building process, through a single online platform
 A: Zutec supports all the major browsers. Internet Explorer, Firefox, Chrome, Safari and Opera. Zutec suggest the use of Firefox.
 A: Yes and you can view .pdf & image through your browser
A: If you wish to make use of our On-Site data capture capabilities or our BIM Solution software you will need to install the appropriate App on your mobile device. For the cloud based application only an internet browser is required.
 A: Yes, our BIM Software can be installed on Windows, Mac, iPad or Android tablets.
 A: IFC – IFC is a platform neutral, open file format specification that is not controlled by a single vendor or group of vendors. It is an object-based file format with a data model developed by buildingSMART (formerly the International Alliance for Interoperability, IAI) to facilitate interoperability in the architecture, engineering and construction (AEC) industry, and is a commonly used collaboration format in Building information modelling (BIM) based projects. The IFC model specification is open and available.  It is registered by ISO and is an official International Standard ISO 16739:2013.
 A: Zutec supports COBie and any non-standard iterations of COBie. This is attributed to Zutec’s dynamic database with unlimited fields and numerous field types
 A: Yes, it works on the iPhone or a phone running Android OS